How to reach us

How support works

Boldt Consulting provides advisory and professional services support during European business hours, Monday to Friday, 9:00 to 17:00 CET.

How do I get in touch?

Write to support@boldt.consulting. This address reaches both founders, so your request does not depend on one person being available.

Phone: +49 1575 4811393, during the hours above.

How fast do you respond?

We acknowledge every request within one working day and tell you who is handling it and what happens next.

What if my contact is unavailable?

Both founders have access to the support address. If one of us is unavailable, the other takes over.

Which languages do you support?

German and English.

What does support cover?

Questions about an ongoing or completed engagement, scheduling, scope and deliverables, and access to documents we produced for you.

What does support not cover?

We do not provide 24/7 operational support and we do not run systems on your behalf. We do not provide legal or tax advice. For anything binding on GDPR, the EU AI Act or contracts we refer you to qualified professionals.

How is billing handled for purchases through AWS Marketplace?

Engagements purchased through AWS Marketplace are billed by AWS and appear on your AWS invoice. Questions about scope and delivery come to us at the address above; questions about billing and refunds are handled through AWS Marketplace.